Who We Are
We are Creator Launch Ltd. (trading as Scale20™), a UK-based education company helping creators build profitable businesses through digital programs and coaching. We are the “data controller” responsible for your personal data.
- Registered office: 66 Paul Street, London, England, EC2A 4NE
- Company number: 14985393
- ICO registration: ZB723188
- Email: info@creator-launch.com
What Data We Collect
We collect the following types of personal data:
- Identity data: Name, email address, business name, job title
- Contact data: Phone number, address (if applicable)
- Transaction data: Payment history, purchase records
- Technical data: IP address, browser type, device info, cookies
- Usage data: Pages visited, time spent on site, clicks, video watch activity
- Marketing data: Responses to surveys, forms, email engagement
How We Collect It
We collect your data through:
- Website forms and checkout pages through Stripe and Payfunnels
- Program application forms through the Scale20 App
- Chat automations including ManyChat
- Email sign-up forms from Kit
- Cookies and analytics tracking from Meta
- Payment processors such as Stripe, Skool, Paypal, Wise
- Manual onboarding for our programs through the Scale20 App
Why We Collect It - and Our Lawful Basis
We only collect and use your data when we have a lawful basis to do so under UK GDPR. The table below maps what we do to why we're allowed to do it.
| What we do | Lawful basis |
|---|---|
| Deliver our services and products | Performance of a contract |
| Process payments and fulfil purchases | Performance of a contract |
| Provide customer/member support | Performance of a contract |
| Send relevant email updates and training | Consent and/or legitimate interests (direct marketing) |
| Improve website experience and analytics | Legitimate interests |
| Comply with legal and financial obligations | Legal obligation |
We do not sell or rent your data to any third party. Ever.
How We Store and Protect Your Data
Your data is stored securely using industry-standard encryption, password protection, and limited access controls.
We use trusted third-party service providers, including:
- Kit (formerly ConvertKit) - email communications
- Stripe, Paypal, Wise, Skool, Whop - payments
- Slack and Skool - community access
- Google Drive, Airtable, Notion, Supabase - internal member management
- Zapier, ManyChat chat automation tools - workflow automation
We retain your data only as long as necessary for the purpose it was collected, or as required by law. As a guide:
- Member and transaction records: 6 years after the end of the relationship, to meet UK tax/accounting rules
- Marketing contacts: until you unsubscribe or 24 months of inactivity
- Website analytics: 24 months
Your Rights
Under UK GDPR you have the right to:
- Request access to the data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing
- Data portability - receive your data in a portable format
- Withdraw consent at any time, where we rely on consent
- Opt out of marketing communications at any time
To exercise any of these rights, email info@creator-launch.com.
Complaints
If you're unhappy with how we handle your personal data, you can complain to us directly at info@creator-launch.com. We will acknowledge your complaint within 30 days and respond without undue delay.
You also have the right to complain to the UK regulator, the Information Commissioner's Office (ICO), at ico.org.uk. Complaining to us first does not affect your right to go to the ICO.
Cookies
We use cookies to run the site, understand how visitors interact with our content, and (with your consent) for marketing and advertising.
- Essential cookies are required for the site to work.
- Analytics cookies help us improve the site.
- Marketing/advertising cookies (e.g. social media pixels) are only set with your consent.
You can set your preferences through our cookie banner and manage cookies in your browser settings at any time.
International Data Transfers
Some of our providers process data outside the UK (for example, in the US). Where we transfer your data internationally, we rely on an approved safeguard such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or the UK Extension to the EU-US Data Privacy Framework, and we assess that your data receives a level of protection not materially lower than under UK law.
Third-Party Links
Our site and programs may link to third-party websites. We are not responsible for the content, policies, or practices of these external sites. Please read their own privacy policies.
Children
Our services are intended for adults running or building a business. We do not knowingly collect data from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last Updated” date at the top.
Questions or Concerns?
We're here to help. Contact us anytime at info@creator-launch.com.