Terms & Conditions

Creator Launch Ltd. is a company registered in England and Wales under company number 14985393, with its registered office at 66 Paul Street, London, England, EC2A 4NE.

We are a sales and marketing education company providing digital training, group coaching, community access, and software tools to help you grow an existing business. We provide education and resources only. We do not provide financial, legal, tax, accounting, or investment advice, and nothing we provide should be relied upon as such.

Our Products are offered primarily to people acting for purposes relating to their trade, business, or profession. Where you qualify as a “consumer” under applicable law, you may have additional statutory rights, which are preserved and referenced in the relevant Schedule.

Creator Launch Ltd. makes no earnings claims, return-on-investment promises, or performance guarantees of any kind. Your results depend entirely on your own effort, skill, circumstances, and execution. We provide guidance and resources - you must do the work.

Any case studies, testimonials, or examples we share reflect the experiences of specific individuals, are not typical or guaranteed results, and should not be taken as an indication of what you or any other Member is likely to achieve. By purchasing, you acknowledge that you are responsible for your own results, that there is no promise or guarantee of income or specific outcomes, and that nothing we provide is financial, legal, tax, or investment advice.

Any testimonials, reviews, or endorsements we publish reflect genuine experiences of real Members. Where a person providing a testimonial has a material connection to us (for example, they received compensation, free or discounted access, or are an affiliate), that connection will be disclosed. You are free to share your honest opinion and review of our Products; nothing in these Terms prevents that.

All Product content - including videos, frameworks, templates, playbooks, software and AI tools, systems, naming conventions, and coaching materials - is owned by or licensed to Creator Launch Ltd. and protected by intellectual property laws. Scale20™ and related marks are trademarks of Creator Launch Ltd.

You are granted a single-user, non-transferable, non-sublicensable licence to use the content for your own personal and business growth, for the access period applicable to the relevant Product. You may not copy, share, distribute, resell, or publicly post the materials, or use our frameworks, tools, or naming conventions in any competing or other program without our prior written permission. Breach may result in immediate revocation of access and other legal remedies.

You agree to keep confidential the proprietary information shared within our Products and community by us or other Members - including private strategies, and other Members' business and personal information - and not to disclose it outside the community without consent.

This obligation does not restrict you from: (a) sharing your own honest review or opinion of a Product; (b) disclosing information already public; or (c) making any report or disclosure required or permitted by law, including to a regulator, court, or law-enforcement authority.

We may suspend or revoke your access, without refund of amounts properly earned, if you materially breach these Terms, disrupt or harm the community or other Members, or behave in a way that is abusive, unlawful, or seriously inconsistent with the spirit of the community. Where practical, we will give notice and an opportunity to remedy first.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that:

• We provide the Products on an “as is” and “as available” basis and do not guarantee uninterrupted access or specific outcomes.
• We are not liable for any indirect, consequential, or special loss, or for loss of profits, revenue, business, goodwill, or anticipated savings.
• Our total aggregate liability arising out of or in connection with these Terms and the Products is limited to the total fees you paid to us in the 12 months immediately before the event giving rise to the claim.

We process personal data in accordance with our Privacy Policy and applicable data protection law (including the UK GDPR). By purchasing you confirm you have read the Privacy Policy.

If you are unhappy with any aspect of a Product, contact us at info@creator-launch.com and we will work with you in good faith to resolve it.

We may update these Terms from time to time. For new purchases, the version in force at the time of purchase applies. For existing Members, we will give reasonable advance notice of any material change, and material changes will not apply retroactively to your detriment for the remainder of your current term. Continued participation after a change takes effect indicates acceptance.

• Entire agreement. These Terms, the applicable Schedule, any order confirmation, and our Privacy Policy form the entire agreement regarding the relevant Product.
• Severability. If any provision is unenforceable, the rest remains in force.
• No waiver. A failure to enforce a provision is not a waiver of it.
• Assignment. You may not transfer your rights or obligations without our consent. We may assign or transfer ours.
• Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute. Nothing in this section deprives a consumer of the protection of mandatory laws of their country of habitual residence.

Scale20™ is an ongoing membership giving access to digital training materials, weekly masterclasses, group Q&A, the private community, and proprietary tools, as offered from time to time.

Your membership has an initial minimum term of 14 months (“Initial Term”), beginning on the date of enrolment.

• The fee is £1,400 per month, payable monthly in advance, for the duration of your membership.
• By enrolling you authorise us (and our payment processor) to charge your nominated payment method on each billing date until your membership ends and all amounts due are paid.
• The Initial Term is a commitment. The monthly billing is a payment schedule for the price of the 14-month Initial Term; it does not give a right to stop paying before the Initial Term ends. If you stop paying during the Initial Term, the remaining instalments remain due, subject to your statutory rights (A5).
• Failed payments. If a payment fails we may suspend access until the balance clears, and may recover reasonable collection costs as permitted by law.
• Fees are exclusive of any applicable VAT or similar tax, which will be added where required.

Your membership renews automatically. At the end of the Initial Term, it will continue automatically on a rolling monthly basis (each a “Renewal Term”) at the then-current price, unless you cancel before the relevant renewal date (A4).

• The auto-renewal, its price, frequency, and how to cancel are disclosed to you clearly before you pay, and your enrolment is your express informed consent to the recurring charges.
• We will send you a renewal reminder before each renewal, telling you the renewal date, the amount, how it differs from your previous payment (if at all), and how to cancel to avoid the next charge.
• We may change the renewal price by giving you reasonable advance notice before a Renewal Term; if you do not accept the new price, you may cancel before it takes effect.

You can cancel future renewals after your initial term period commitment at any time, easily, by emailing info@creator-launch.com with at least 7 days notice and without unreasonable steps. Cancelling stops future Renewal Terms. Cancelling during the Initial Term stops renewals but does not release you from the committed Initial Term (A2), subject to A5.

If you qualify as a consumer, you may have a legal right to cancel within 14 days of enrolment, and (where applicable) a further right to cancel within 14 days after the membership auto-renews.

Nothing in this Schedule removes any statutory right you have that cannot lawfully be excluded, including the right to a service performed with reasonable care and skill.

Membership content is updated and amended regularly. We may add, change, or remove individual resources, tools, sessions, or features during your membership, provided we do not materially reduce the overall value of what you have paid for. When your membership ends (by cancellation or non-renewal), your access to all training, tools, community, and call replays will end.

If you have a billing concern, contact us first at info@creator-launch.com so we can resolve it. You retain any legal right to dispute a charge with your card issuer. Where a chargeback is made in breach of these Terms (for example, disputing a charge for a membership you committed to and received, without first seeking resolution with us), we reserve the right to respond to and defend it with the payment processor, referencing this agreement, and to recover amounts properly due. You do not lose any non-excludable legal rights by agreeing to this section.

Digital Products are one-off purchases of digital content - for example mini-courses, templates, and downloadable resources. They are a single payment, not a subscription. There is no recurring charge.

Before you buy, we will clearly tell you: the price (in GBP), what the Digital Product includes, its format, how and for how long you can access it, and any technical requirements. The price shown includes any applicable taxes unless stated otherwise.

The price is as displayed at checkout, payable in full at the time of purchase. We do not use pre-ticked boxes; any optional add-on must be actively selected by you.

On purchase you receive a single-user, non-transferable, non-sublicensable licence to access and use the Digital Product for the lifetime of the product, for your own personal and business use, subject to the IP terms in Part 1.

If you qualify as a consumer, you normally have 14 days to cancel a distance purchase and receive a refund. However, for digital content supplied immediately, this right can be lost.

This does not affect your statutory rights if the Digital Product is faulty, not as described, or not of satisfactory quality - in those cases you remain entitled to a remedy (such as a repair, replacement, price reduction, or refund) as required by law.

We may stop offering, or update, a Digital Product at any time. If you have already purchased, you keep access for your applicable access period (B4), subject to the rest of these Terms.